Complicated, time consuming, and fraught with legal and financial risks, COBRA administration can be a thankless task for HR and Benefit professionals. Outsourcing this work to experts makes sense, but finding an experienced TPA that is passionate about high quality COBRA administration can be a real challenge.

Taben was founded in 1990 with one purpose: to provide the highest quality COBRA administration possible to employers. This commitment to excellence, in an area that most other administrators view as “ancillary”, continues to define and separate us today.

The Taben Difference:

  • Specialization – For 22+ years COBRA administration has been our core business.
  • Flexibility – a boutique administrator that accommodates your preferences and finds ways to say Yes to special requests
  • Simplicity – Turn Key service minimizes your involvement
  • Dependability – direct access to a dedicated account rep that doesn’t change often
  • Satisfaction – our clients consistently tell us that we are their favorite vendor, and we have NEVER lost a client except through merger or acquisition
Thank you for considering Taben as your COBRA Administration Partner.

Outline of Services Offered

  • Produce and mail initial “New Hire” COBRA rights notices
  • Produce and mail COBRA offers after a qualifying event occurs
  • Maintain toll free customer service number. Field daily phone calls from participants, health plans, etc. Resolve problems and answer questions timely while avoiding / minimizing  employer involvement
  • Image and make available all inbound and outbound documents by participant
  • Record and make available all inbound and outbound phone calls
  • Shred and discard all original documents (except payments) to maintain HIPAA Compliance
  • Web Portal for participants providing account history, on line document access and on line payment capability
  • Web Portal for Clients providing  participant record and reporting capabilities
  • Monitor and track time limit for elections and initial payments
  • Mail “failure to enroll” notice to participants who do not enroll, or who enroll but fail to pay timely
  • Produce and mail enrollment confirmation, payment coupons and  remittance envelopes to participants who do elect COBRA
  • Process and mail late notices ½ way through grace period
  • Post / Reconcile / Deposit all premium payments received
  • Manage insufficient funds collection process
  • Mail termination notices when COBRA coverage ends for any reason
  • Mail HIPAA coverage certificates when COBRA ends for any reason
  • Eligibility reporting to health plan claim payers. Reporting may be electronic or hard copy on a weekly or monthly basis
  •  “Instant Updates” to claim payer eligibility system when requested by COBRA participant who has paid timely. Updates will be input via direct internet connection or requested by phone, fax or email
  • Maintain toll free customer service number. Field daily phone calls from     PQBs, health plans, etc. Resolve PQB problems and questions timely while avoiding / minimizing  employer involvement
Open Enrollment rate reset, processing and mailing as requested by the employer

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